Online Request

Simply fill out this form with your details and your Support Query.

One of our friendly agents will be in touch with you.

Did you know you no longer need a card to top up in the shop?

All you need is your mobile number - just show or tell your mobile number to the shop attendant and tell them how much you want to top up your PrepayPower balance.

Even better install the PrepayPower mobile app at: https://prepaypower.ie/app

Name*

First Name

Last Name

Mobile number*

Email*

Are you a PrePayPower customer?*

Yes No

Please select an option:*

General Enquiry

You can contact us via the form below or alternatively call us on 1800 844 781.

Monday - Friday: 8am - 9pm.
Saturday: 9am - 7pm
Sunday: 10am - 6pm

Message*

Replacement Customer Card

Please enter your meter number or account number:*

Meter number Account number

PrePay Meter Number*

(this can be found located on the Grey Meter just above the bar code, it should start with 10PP, 0PP, 1PH or PM)

PrePay Account Number*

ESB Meter Reading

Account Number (located on the front of your PrePay Power card)*

Do you have a Day & Night meter?

Yes No

Meter reading:

Meter reading - Day:*

Meter reading - Night:*

Request Proof of Address

Account Number (located on the front of your PrePay Power card) - Copy*

Do you require the proof of address to be sent by email or post?*

Email Post

Please confirm the postal or email address to which the document is to be sent – this should match your current account information:

Proof of Address

Request Statement

Account Number (located on the front of your PrePay Power card)*

Do you require the statement to be sent by email or post?*

Email Post

Please confirm the postal or email address to which the document is to be sent – this should match your current account information:

Update Contact Information

What do you wish to update?*

Contact number on account Email address Postal address (this does not alter the installation address, this affects correspondence only) Named user to the account

New details to be added to account

Prepay Power Account Number*

To ensure the security of your account, please confirm your date of birth - this should match your current account details*

Top Up Query

I need help with:*

An app top up An online top up I need my code resent A shop top up

Account or Meter Number:*

(If supplying your meter number this should start with 10PP, 0PP, 1PH or PM)

Please provide the details of your query:*

Moving House

Please provide:

Your account number*

Date you are moving :

Meter reading from your main meter:

Balance on your PrepayPower Meter:

Your new address:*

Your new Meter Point Reference Number (MPRN), if required:

Please provide any further information of relevance:

Moved into a house with a PrePayPower Meter

Please provide your Meter Point Reference Number (MPRN) or the meter serial number as found on the Prepay Power Meter:*

Date you moved to the property:*

Please provide any further information of relevance:

General Enquires

Account or Meter Number:*

If supplying your meter number this should start with 10PP, 0PP, 1PH or PM)

Message*